Our Core Business: Travel Services
At Innoway Services LLP, we are first and foremost a travel business. Our comprehensive travel services —
including tour packages, flight bookings, hotel reservations, and bus tickets — form the core of our
operations. We complement these with financial services to provide complete solutions to our travel partners
and customers.
Travel Business Focus
Bank-Grade Security
Data Protection
Regulatory Compliant
Innoway Services LLP ("we," "our," or "us") is committed to protecting
your privacy and securing your travel and financial data. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our services including Travel Packages, Flight Bookings, Hotel Reservations, Bus Tickets, Money Transfer
Services, Banking Services, and BBPS Bill Payments.
01
Information We Collect
Travel Service Information:
- Travel Booking Details: Passenger names, contact information, passport details, visa
information, travel preferences, and itinerary details.
- Payment Information: Credit/debit card details, UPI information, and other payment
method details for travel bookings and financial transactions.
- Financial Service Information: Personal identification, Aadhaar number (for banking
services), PAN details, and identification documents as required by regulatory compliance.
- Transaction Data: Travel booking records, money transfer details, banking transactions,
bill payments, and financial records.
- Technical Information: IP address, device information, browser type, operating system,
and cookies for security and analytics.
02
How We Use Your Information
- To process travel bookings including flights, hotels, tour packages, and bus tickets.
- To provide comprehensive travel services and manage customer itineraries.
- To process financial transactions including money transfers, banking services, and bill payments.
- To verify identity and prevent fraud through KYC processes for financial services.
- To provide customer support and resolve travel and transaction-related queries.
- To comply with regulatory requirements including RBI guidelines for financial services.
- To improve our travel and financial services, develop new features, and enhance security measures.
03
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Travel Partners: Airlines, hotels, bus operators, and tour service providers to fulfill
your travel bookings.
- Banking Partners: For processing money transfer transactions and banking services.
- Regulatory Authorities: As required by RBI, NPCI, and other financial regulatory
bodies.
- Service Providers: Trusted partners involved in payment processing, technology
infrastructure, and customer support.
- Legal Requirements: When required by law, court order, or to protect our rights and
prevent fraud.
We implement robust security measures to protect your travel and financial data:
- 256-bit SSL encryption for all data transmissions
- Secure servers with bank-grade security protocols
- Regular security audits and vulnerability assessments
- Multi-factor authentication for sensitive operations
- Compliance with PCI DSS standards for payment processing
- Secure storage of travel documents and financial information
We retain personal data only as long as necessary for:
- Providing travel and financial services as requested
- Complying with legal and regulatory requirements (typically 5–10 years as per RBI guidelines for
financial transactions)
- Resolving disputes and enforcing agreements
- Maintaining business records for audit purposes
- Improving our travel services and customer experience
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your personal data
- Data portability for your travel and transaction history
- Withdraw consent for marketing communications
To exercise these rights, contact us at innowayservices@innowaypay.com.
Our website uses cookies to:
- Enhance user experience and site functionality
- Analyze website traffic and service usage patterns
- Remember your travel preferences and settings
- Prevent fraudulent activities and ensure security
- Provide personalized travel recommendations
You can control cookie settings through your browser preferences.
Our services may contain links to third-party websites, including travel partners, banking partners, and
payment gateways. We are not responsible for the privacy practices of these external sites and encourage you
to review their policies independently.
09
International Data Transfers
Your data is processed and stored primarily in India. For international travel bookings, necessary
information may be shared with international travel partners. We ensure adequate protection through standard
contractual clauses and compliance with applicable laws.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal
information from children. If you believe we have inadvertently collected such data, please contact us
immediately so we can take appropriate action.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify
you of significant changes through our website or direct communication. Continued use of our services after
changes constitutes acceptance of the updated policy.
For privacy-related questions, concerns, or to exercise your rights, contact our Data Protection Officer:
Note: This Privacy Policy should be read in conjunction with our Terms of Service and
other applicable agreements. As a travel business first, we prioritize the security of your travel data
while ensuring comprehensive protection for all financial transactions.